We offer three core services: IT Consultancy (strategic advice and planning), Technical Support (reactive fixes and proactive maintenance), and Backup Solutions (secure cloud backup for all your business data). We also provide web design and development, digital transformation, and help with software and hardware purchasing decisions. Think of us as your complete IT team without the overhead of hiring full-time staff.
We're based in the Central Belt of Scotland and primarily serve businesses throughout Scotland and the surrounding regions. Our local presence means we can visit you when needed, but we're also equipped to support businesses throughout the UK.
We're based in the Central Belt of Scotland, with our main office located in the Southfield Industrial Estate in Kirkcaldy, Fife. We primarily serve businesses throughout Scotland and the surrounding regions. Our local presence means we can visit you when needed, but we're also equipped to support businesses throughout the UK.
Absolutely! Around 90% of IT issues can be resolved remotely through secure internet connections. This means we can help businesses anywhere in the UK quickly and efficiently, without travel delays or costs. We support clients across the country who benefit from our expertise without needing us on-site.
We're independent, so our advice is based on what's best for your business, not what earns us the biggest commission. We don't lock you into long-term contracts because we believe our service should earn your loyalty, not legal fine print. We're small enough to know your name and care about your business, but experienced enough to handle complex technical challenges. Plus, you'll always speak to a real human, not a ticket system.
We work with businesses of all sizes, but we particularly excel with small to medium-sized businesses who need professional IT support without the expense of an in-house team. Whether you're a solo entrepreneur with a laptop or a growing company with servers and multiple staff, we can help. Our flexible approach means we scale our services to match your needs and budget.
We work across many sectors including logistics, manufacturing, professional services, retail, and more. If your business relies on computers, networks, email, or data (which is almost everyone!), we can help. We've supported everything from accounting firms to companies running CNC machinery, so we're comfortable with diverse technical environments.
When things break, we know every minute counts. Contract customers get priority support, often with response times within the hour during business hours. Even for urgent ad-hoc requests, we aim to respond the same day. Because we can fix most issues remotely, you're not waiting for someone to drive across Scotland—we can often start troubleshooting within minutes of your call.
You'll speak directly to a knowledgeable technician—no automated menus, no endless hold music, and no ticket numbers disappearing into the void. We'll listen to your problem, ask a few questions, and often start fixing it right away using secure remote access. If it's something that requires an on-site visit, we'll schedule that promptly. It's refreshingly straightforward.
Most problems can be fixed remotely through secure internet connections, which is faster and more cost-effective for you. We can access your systems, diagnose issues, install updates, and configure settings without stepping foot in your office. Of course, if it's a hardware problem or something that genuinely needs hands-on attention, we'll come to you.
Around 90% of technical problems can be resolved remotely. This includes software issues, configuration problems, network troubleshooting, password resets, email problems, and much more. Remote support means you get help immediately and don't pay for travel time or wait for availability in our schedule.
Our standard support operates during business hours when your team is working and needs help. For businesses with specific requirements for out-of-hours or weekend support, we can discuss bespoke arrangements as part of a tailored support contract. Get in touch to talk about your specific needs.
We support Microsoft Windows, Mac OSX, and Linux systems. We also have experience with legacy systems (yes, even DOS if you still have it running!). Beyond operating systems, we're familiar with Microsoft 365, various accounting packages, CNC machine control software, and many other business applications. If it runs on electricity, chances are we can help.
Yes, we work with both Windows PCs and Apple Mac systems regularly. Many businesses have a mix of both, and we're comfortable supporting either platform. We also handle the challenges of making them work together smoothly on the same network.
We do! While we'll always recommend upgrading when it makes business sense, we understand that some businesses rely on older systems that still do the job. We have experience with legacy operating systems and can keep them running while helping you plan for eventual modernization.
Absolutely. We have extensive experience administering Microsoft 365 (formerly Office 365), including managing user accounts, setting up email, configuring SharePoint, implementing security policies, and troubleshooting issues. Many of our clients rely on us to keep their Microsoft 365 environment running smoothly.
If remote support isn't sufficient, we'll arrange an on-site visit. We're based in Scotland's Central Belt, so we can reach most local clients quickly. During the visit, we'll thoroughly diagnose and resolve the issue, and we'll also look for ways to prevent similar problems in the future. Our goal is always to find solutions, no matter how stubborn the problem.
No. We don't believe in locking you into multi-year contracts. Our support agreements are rolling and flexible because we think our service should be good enough to keep you as a client without legal handcuffs. If we're doing our job properly, you'll want to stay—and that's how we like it.
Support contracts are tailored to your specific needs, but typically include priority response times, regular system health checks, proactive monitoring, remote and on-site support as needed, and special discounted rates on all our other services. We create bespoke packages because every business has different requirements, software, and infrastructure.
Yes, we offer ad-hoc emergency support for businesses who need help occasionally. However, contract customers do get priority during busy periods and benefit from better rates. If you find yourself calling us regularly, a support contract often works out more cost-effective and gives you peace of mind.
Very flexible. We don't do one-size-fits-all contracts. We'll discuss your business needs, how many users you have, what systems you run, and how much support you're likely to need. Then we create a package that fits your requirements and budget. Need to scale up as you grow? No problem—we adjust accordingly.
Yes! Contract customers receive priority support when issues arise, special discounted rates on all our other products and services (from software to project work), regular proactive system reviews, and direct access to our team. You become a valued partner, not just a customer, and we're invested in keeping your systems running smoothly.
Our backup pricing is straightforward: a 100GB storage pool costs £15 per month (paid yearly in advance, or £20 if paid monthly). Need more capacity? Additional storage is £10 per month per 100GB with no per-user charges. Server backups start from £ask for the first 100GB, then £6 per 100GB after that. Setup assistance is available if required.
Setup fees depend on the complexity of your environment. For straightforward backup configurations, setup may be included or minimal. For more complex scenarios (multiple servers, specific software, custom requirements), we'll discuss setup costs upfront. We believe in transparent pricing with no surprises.
Consultancy pricing varies based on the scope of work—whether it's a quick purchasing decision, a comprehensive IT health check, or a full digital transformation project. We offer transparent quotes after discussing your specific needs. Our advice is independent and unbiased, so you're paying for expertise, not sales commissions.
An IT health check is a thorough audit of your current technology setup. We examine your hardware, software, network, security, backup systems, and processes to identify problems, security gaps, inefficiencies, and opportunities for improvement. You'll get a clear, jargon-free report showing exactly where you can save money, improve speed, and reduce risk. It's particularly valuable if your systems have grown organically and feel chaotic, or if you suspect you're not getting the best from your technology investment.
As businesses grow, IT systems that worked fine with 3 people can become bottlenecks with 10. We help you plan for growth by ensuring your technology can scale without crashing. This includes choosing the right infrastructure, implementing systems that support remote working, automating repetitive tasks, and ensuring your IT actually accelerates your business rather than holding it back. Think of it as making sure your technology grows as smartly as your business does.
Yes, and this is crucial. We're not tied to any specific vendors or products, so our recommendations are based purely on what's best for your business and budget. We tell you what you actually need, not what's most expensive or what earns us the biggest commission. Need a new server? Want to move to the cloud? Wondering if you really need to upgrade those laptops? We'll give you honest, unbiased advice that saves you money and prevents costly mistakes.
Absolutely—that's exactly what we do. One of our core values is providing independent advice, which means no upselling and no vendor pressure. We assess what you genuinely need based on how your business operates, recommend options across different price points, and explain the trade-offs clearly. You make the final decision armed with honest information, not a sales pitch.
We start by understanding how your business actually works day-to-day. Then we identify repetitive tasks that waste your team's time—things like manual data entry, copying information between systems, generating reports, or managing spreadsheets. Often there are simple solutions that can automate these processes, freeing up your staff for more valuable work and reducing human errors. The result? More productivity and fewer frustrations.
Future-proofing means ensuring your technology can handle tomorrow's demands, not just today's. When you're planning to hire more staff, expand to new locations, or launch new products, your IT needs to support that growth without expensive emergency upgrades. We help you make smart technology decisions now that give you room to scale, whether that's choosing cloud solutions that grow with you, implementing systems that support remote work, or ensuring your network can handle increased traffic.
This is one of our specialties! Most businesses start with a few laptops and a router, then add bits and pieces over time until the whole system becomes incoherent and inefficient. We review exactly how your technology is currently set up, identify the pain points and bottlenecks, then create a clear roadmap to streamline everything. Sometimes small changes make huge differences; other times a phased transformation is needed. Either way, we'll get you organized.
Yes. Digital transformation sounds fancy, but it often means \"making sure you're using your tools properly.\" You might have great software but inefficient workflows, or powerful systems that only 20% of your team knows how to use. We review your current setup, identify where technology could work harder for you, and implement solutions that genuinely improve how you operate—not just add complexity for the sake of it.
See Consultancy
This is a common misconception. Microsoft ensures their services stay running, but they don't backup your data in the way most people think. If you or an employee deletes an email or file, it's permanently gone after 30 days. If you get hacked and data is deleted maliciously, Microsoft won't help you recover it. Our backup solution fills this critical gap, keeping 90 days of history so you can recover anything you need.
No. Microsoft 365 provides availability and uptime, but not comprehensive backup. They keep deleted items for 30 days, but after that, they're gone forever. If your account is compromised, if someone accidentally deletes important emails, or if you need to recover an older version of a document, you're out of luck without separate backup. That's where we come in.
Your backup data is stored on secure servers located right here in the UK. We don't use overseas data centers, which gives you better data sovereignty and helps with GDPR compliance. You know your business-critical information stays within the UK under UK data protection laws.
Yes, absolutely. All files are encrypted on your computer before they ever leave your premises. This means your data is protected during transmission and while stored on our servers. Nobody—not even us—can access your files without your encryption keys. It's the highest level of security for your sensitive business information.
Ransomware locks or encrypts your current files, but it can't reach your backup history. We keep 90 days of file versions, so if you get hit by ransomware, we simply restore your data to the moment before the infection occurred. You don't pay a ransom, you don't lose data, and you get back to business quickly. It's your safety net against one of the most serious cyber threats businesses face today.
First, don't panic—and don't pay the ransom. Contact us immediately. Because we maintain backup versions of your files going back 90 days, we can restore your entire system to a clean state before the ransomware infected it. We'll help you get back up and running with your data intact, then work on securing your systems to prevent future attacks. This is why reliable backup is essential, not optional.
We retain 90 days of backup history. This means if you accidentally delete a file, overwrite an important document, or need to recover an older version from three months ago, we can restore it. This extended history also protects you from ransomware and other threats that might not be discovered immediately.
Yes! We backup everything from single laptops to complex server environments. This includes Windows servers, Linux servers, Microsoft 365 (emails and SharePoint), SQL databases, and more. Whether you have one computer or a multi-server setup with databases and cloud services, we can protect all of it.
Yes, we support backup for Linux systems alongside Windows and Mac. If you're running Linux servers or workstations, we can implement comprehensive backup solutions that protect your data just as effectively as our Windows and Mac backups.
This is the most important question! A backup is useless if it doesn't restore. We can perform regular test restores to prove your data is safe and recoverable. This gives you genuine peace of mind—not just the assumption that everything's backed up, but actual proof that you can recover your files when disaster strikes. We highly recommend periodic restore testing, and we can handle this for you.
GDPR (General Data Protection Regulation) requires businesses to protect personal data properly. Our backup solution helps you meet these requirements in several ways: data is encrypted before leaving your premises, it's stored securely in UK data centers, and you maintain control over your data retention policies. It's one of the easiest ways to tick the GDPR compliance box for data protection, giving you both security and regulatory peace of mind.
Security is built into everything we do. For backups, your data is encrypted on your computer before transmission, stored encrypted on UK servers, and only accessible with your unique encryption keys. For technical support, we use secure remote access tools with your explicit permission. We follow best practices for password management, access controls, and network security. We also advise clients on security improvements during our IT health checks.
No. Your backup data is encrypted with keys that only you control. Even if we wanted to (which we don't), we cannot decrypt and view your files. This zero-knowledge encryption means your sensitive business information remains completely private. We can help you manage and restore your backups, but we can never access the actual contents of your files.
Yes. Our backup solution helps you meet GDPR requirements by encrypting data before it leaves your premises, storing it securely in UK data centers under UK data protection laws, and giving you full control over retention and deletion policies. The encryption ensures that personal data is properly protected, which is a core GDPR requirement.
Our backup data is stored on secure servers here in the UK. We deliberately chose UK-based data centers to provide better data sovereignty, lower latency, and compliance with UK data protection regulations. Your data never leaves the country, which many businesses prefer for regulatory and peace-of-mind reasons.
Simply get in touch! You can call us directly or use the contact form on our website. We'll have a friendly conversation about your situation—what's working, what's not, and what you're hoping to achieve. Based on that discussion, we'll recommend the best next steps, whether that's an IT health check, setting up backup, or arranging ongoing support. There's no pressure, no sales pitch—just honest advice about how we can help.
We conduct a thorough audit of your current IT setup, examining your hardware, software, network infrastructure, security measures, backup systems, and workflows. We'll ask questions about how you use technology day-to-day and where the frustrations are. You'll receive a clear, jargon-free report identifying security gaps, inefficiencies, opportunities to save money, and recommendations for improvements. It's like an MOT for your IT systems—you'll know exactly what's healthy and what needs attention.
For straightforward setups (a few computers, standard data locations), we can often get you protected within a few hours to a day. More complex environments with servers, databases, or specific requirements might take a few days to configure properly. We work efficiently to minimize disruption while ensuring everything is set up correctly. The peace of mind is worth the small time investment.
Absolutely—this is an important part of our service. We'll help you identify where your critical business data lives: documents, emails, databases, accounting files, customer records, and anything else essential to your operations. Sometimes important data is scattered across multiple locations, and people don't realize what they'd lose if a disaster struck. We'll audit your data landscape and ensure everything important is protected.
Yes, and we strongly recommend this! We can perform regular test restores to verify your backed-up data is recoverable. There's nothing worse than discovering your backup doesn't work when you desperately need it. Testing gives you real confidence that your safety net is there when you need it. Many clients have us conduct quarterly or annual restore tests as part of their support package.
We love a challenge! Our tagline references the A-Team for a reason: \"If you can find us, maybe you can hire us.\" We've tackled many problems that stumped other IT providers. Sometimes it takes persistence, sometimes it takes thinking outside the box, and sometimes it takes deep technical knowledge in niche areas. Whatever it is, we'll give it our best shot. All your problems bow before our stubbornness.
Yes. We deliberately say \"no question too small or simple, or a challenge too big\" because we mean it. We've worked with everything from standard office setups to specialized industrial software, legacy systems, and unusual technical requirements. If it's particularly unusual, we'll research it, consult with specialists if needed, and find a solution. Our curiosity and problem-solving mindset are core to who we are.
We work with complete IT infrastructure—computers, servers, networks, routers, switches, and more. If your network is slow, your WiFi is unreliable, or you need to configure a new router or switch, we can handle it. Many IT problems are actually network-related rather than computer-specific, so having expertise across the entire stack is essential.
Yes, we have experience with a wide range of specialist business software including accounting packages, CRM systems, and even CNC machine control software. While we're not accountants or engineers, we understand the IT side of these applications—installation, configuration, updates, troubleshooting, networking, and ensuring they work properly with your other systems. If you have niche software, ask us—chances are we can help or quickly get up to speed.
Just ask! The services on our website are our core offerings, but we help with many other IT-related challenges. From custom scripting to unusual hardware integration to niche software problems, we're flexible and resourceful. The worst we can say is \"that's outside our expertise, but here's who we'd recommend,\" but more often than not, we'll find a way to help.
See Home
We're a small, dedicated team, so you'll get to know us and we'll get to know you. You're not passed around a call center or dealing with different technicians every time. We remember your setup, your preferences, and your history, which means faster, more personalized support. It's one of the advantages of working with a local, relationship-focused IT provider.
No! We hate those as much as you do. When you call us, you speak to a real human being who can actually help you. No \"press 1 for this, press 2 for that,\" no endless hold music, and no ticket numbers that vanish into the void. Just straightforward, human communication. It's surprisingly rare these days, and our clients really appreciate it.
Because we believe our service should be good enough to keep you as a client without legal handcuffs. If we're doing our job properly—responding quickly, solving problems effectively, providing value for money—you'll want to stay with us. Long-term contracts benefit the supplier, not the customer. We'd rather earn your loyalty every month through excellent service than trap you with fine print.
Talk to us! We want you to be happy, and if something's not working for you, we'd like the chance to fix it. Whether it's response times, communication style, or specific technical issues, we're open to feedback and committed to improving. Because our contracts are flexible and rolling, you're never stuck with us if you're genuinely unhappy—but we hope it never comes to that because we work hard to keep our clients satisfied.